Patient Universe: Cookie Policy
Effective date / last updated: 15 October 2026
1. Who we are
This policy covers patientuniverse.com and the groups hosted on it. It is published by Esperity BV, a Belgian private limited company (besloten vennootschap), Boulevard Brand Whitlock 108, 1200 Brussels, Belgium, enterprise/VAT number BE 0848.466.027, info@esperity.com ("Esperity", "we"). For how we process personal data in general, see our Privacy Policy.
2. What cookies are
Cookies are small files that a website stores on your device. Similar technologies, such as local storage and scripts that read device information, work in a comparable way. This policy covers all of them; we call them "cookies" below.
3. How we use cookies
- Strictly necessary cookies are always on. The site cannot work without them, for example to keep you signed in, protect the site, or remember your cookie choice. They do not need your consent.
- Statistics cookies (Lovable's built-in statistics and Google Analytics) are used only if you click "Accept all". They are loaded only after you do so. If you choose "Essential only" or "Refuse", they are not loaded or set, and no statistics data is sent.
- Statistics run on the public website only, never inside groups.
- We use no advertising, tracking or social-media cookies.
- Refusing is as easy as accepting: the banner shows "Accept all", "Essential only" and "Refuse" side by side.
4. Cookie table
| Name | Type | Provider | Purpose | Category | Duration |
|---|---|---|---|---|---|
pu-cookie-consent | Local storage | Patient Universe (Esperity) | Stores your cookie choice (all, essential or refused) | Strictly necessary | Until you change your choice or clear your browser data |
| Sign-in session | Local storage | Patient Universe (Esperity), via Supabase | Keeps members signed in after using the secure e-mail link | Strictly necessary | Until you sign out or the session expires |
Security cookies (e.g. __cf_bm) | Cookie | Cloudflare | Protect the site against bots and abuse, where Cloudflare sets them | Strictly necessary | Up to 30 minutes |
session-id | Cookie | Lovable (built-in statistics) | Counts page views and links page views within one visit | Statistics: only after "Accept all" | 30 minutes |
_ga | Cookie | Google Analytics (Google Ireland Limited) | Distinguishes visitors to produce statistics on site use | Statistics: only after "Accept all" | 2 years |
_ga_<ID> | Cookie | Google Analytics (Google Ireland Limited) | Keeps the state of a visit | Statistics: only after "Accept all" | 2 years |
5. Google Analytics
- Provided by Google Ireland Limited; Esperity's Google account is set to the EU.
- Loaded only after you click "Accept all", never before. If you withdraw consent, it stops from that moment.
- Google Analytics does not store IP addresses; it uses them briefly to estimate an approximate location.
- Google may access data from the United States. For this we rely on the EU–US Data Privacy Framework, under which Google LLC is certified.
- Settings: data retention 14 months; Google signals and advertising features are switched off.
- More information: policies.google.com/privacy.
6. Lovable's built-in statistics
Our website is hosted on Lovable (EU servers). Lovable's built-in statistics count page views and visits (page address, referrer, browser, language and approximate country) so we can see how the site is used. They run only after you click "Accept all".
7. How to change or withdraw your choice
You can change your choice at any time via "Change cookie preferences" on this page or the "Cookie settings" link in the footer. Withdrawing consent stops statistics from that moment, and statistics cookies are removed. You can also delete cookies and local storage in your browser settings; the banner will then appear again. We ask for your choice again after 12 months, or sooner if we add new cookies.
8. What statistics data is used for
Statistics are used only to understand, in aggregate, how the website is used: for example, which pages are visited and which languages are used. They are not used to identify you, for advertising or for profiling. Legal basis: your consent (Art. 6(1)(a) GDPR). Retention: 14 months. For providers and transfer safeguards, see the Privacy Policy, section 6.
9. Changes
We update this policy when the cookies we use change. We inform members of significant changes at least 30 days in advance via the platform or by e-mail. The date at the top shows the latest version.
10. Language and contact
This policy is available in English, Dutch, French and Spanish. If the language versions differ, the English version prevails.
Esperity BV · Boulevard Brand Whitlock 108, 1200 Brussels, Belgium · BE 0848.466.027 · info@esperity.com · DPO: Chino.io, via info@esperity.com